Part B - Terms and Conditions
1. Definitions and Interpretation
1.1 Definitions
In these Terms and Conditions, unless the context otherwise requires:
“ACL” means the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth), together with any applicable consumer protection legislation.
“Booking” means a reservation for participation in the Journey made by a Traveller and accepted by GD in accordance with these Terms.
“Departure Date” means the scheduled date on which the Journey commences.
“Force Majeure Event” means any event or circumstance beyond the reasonable control of GD, including but not limited to:
war,
terrorism,
civil unrest,
industrial disputes,
natural disasters,
fire,
flood,
epidemic or pandemic,
government action or restriction,
border closure,
airspace closure,
sanctions,
transport disruption,
supplier insolvency or failure,
weather events,
public health measures,
or any other comparable event or circumstance.
GD” means GD Events Group, including its employees, contractors, representatives and authorised agents where applicable.
“Itinerary” means the proposed schedule, destinations, accommodations, transport arrangements, activities, and inclusions relating to the Travel Experience, as amended from time to time in accordance with these Terms.
“Journey” means the specific branded Travel Experience identified in the Booking Confirmation or promotional materials.
“Journey Fee” means the total amount payable by the Traveller for the relevant Travel Experience, including any applicable supplements, variations, or additional agreed charges.
“Services” means the accommodation, transport, tours, guiding, activities, hosting, coordination and other travel-related services forming part of the Journey.
“Supplier” means any independent third party providing travel-related goods or services connected with the Journey, including airlines, accommodation providers, transport operators, guides, tour operators and activity providers.
2.4 Accuracy of Information
The Traveller is responsible for ensuring that all information provided to GD is accurate, complete, and consistent with their passport and travel documentation.
GD is not responsible for costs, delays, penalties, or losses arising from inaccurate or incomplete information provided by the Traveller.
2.5 Right to Decline or Cancel a Booking
GD reserves the right, acting reasonably and in good faith, to decline or cancel a Booking prior to departure where:
the requested arrangements cannot reasonably be accommodated;
required payments are not received;
the Traveller fails to provide required documentation;
participation may materially affect the safety, wellbeing, or operation of the Travel Experience;
or where required by law or supplier requirements.
Where GD cancels a Booking under this clause before departure for reasons unrelated to Traveller conduct or breach, GD will refund monies paid less any unrecoverable third-party costs already committed on the Traveller’s behalf.
3. Nature of the Travel Experience and Role of GD
3.1 Curated Hosted Travel Experiences
GD designs, curates, coordinates and hosts boutique travel experiences, tours, retreats, pilgrimages, and related travel programs (“Travel Experiences”).
Each Travel Experience is intended to be delivered in the spirit, character and standard described in GD’s published materials, subject to operational requirements, availability, safety considerations, and circumstances beyond GD’s reasonable control.
3.2 Role of GD
GD’s role may include:
designing and curating itineraries;
coordinating travel arrangements and logistics;
communicating with Travellers before and during the Travel Experience;
selecting and liaising with Suppliers;
hosting or accompanying Travellers;
and facilitating the overall Travel Experience.
The extent of GD’s involvement may vary between different Travel Experiences.
3.3 Independent Suppliers
Many components of a Travel Experience are provided by independent third-party Suppliers, including:
airlines;
accommodation providers;
transport operators;
guides;
activity providers;
local operators;
and other travel service providers.
Those Suppliers operate independently of GD and provide their services subject to their own terms, conditions, operational requirements, and limitations.
4.3 Deposit and Securing a Place
Where a deposit applies, a Traveller’s place is not secured until:
the required deposit has been received in cleared funds; and
the Booking has been confirmed by GD in writing.
GD may release unconfirmed or unpaid reservations without notice where payment deadlines are not met.
4.4 Minimum Numbers
Certain Travel Experiences are subject to minimum participant numbers in order to proceed.
GD will advise Travellers once the minimum number has been reached and the Travel Experience is confirmed to proceed.
If the minimum number is not reached within a reasonable period before departure, GD may:
postpone the Travel Experience;
offer an alternative arrangement;
or cancel the Travel Experience and provide a refund in accordance with these Terms.
4.5 Booking Information and Documentation
Travellers must provide all information reasonably requested by GD for the purposes of arranging and delivering the Travel Experience, including:
passport details;
emergency contact information;
travel preferences;
health or mobility information relevant to the Travel Experience;
and any other information reasonably required by Suppliers or regulatory authorities.
Travellers are responsible for ensuring that all information provided is accurate, current, and consistent with their travel documentation.
4.6 Failure to Provide Required Information
GD may suspend, delay, or cancel a Booking where a Traveller fails to provide required information, documentation, payments, or approvals within a reasonable timeframe.
GD is not responsible for costs, losses, delays, or supplier charges arising from incomplete or late information provided by a Traveller.
4.7 Waitlists and Availability
Where a Travel Experience is fully booked, GD may maintain a waitlist.
Placement on a waitlist does not guarantee availability or participation.
If a place becomes available, GD may offer that place to waitlisted Travellers at its discretion.
4.8 Booking Amendments Before Departure
Requests to amend a Booking before departure, including changes to names, rooming arrangements, travel dates, or other arrangements, may:
be subject to Supplier approval;
incur additional costs or fees;
or be unavailable depending on the nature and timing of the request.
and notify Travellers of any material variation as soon as reasonably practicable.
5.5 Significant Price Increases
Where a price increase before departure exceeds 10% of the total Travel Experience fee, the Traveller may:
accept the revised pricing; or
cancel the Booking within 7 days of receiving written notice of the increase.
If the Traveller cancels under this clause, GD will refund monies paid less:
unrecoverable third-party costs already committed on the Traveller’s behalf; and
any supplier charges already incurred.
5.6 Currency Fluctuation
Certain components of a Travel Experience may be priced, purchased or payable in foreign currencies.
Where significant currency fluctuations materially affect the cost of delivering the Travel Experience, GD may apply a reasonable pricing adjustment in accordance with clause 5.4.
5.7 Airline Taxes and Government Charges
Airline taxes, carrier charges, airport charges, visa costs, and government-imposed fees are subject to change at any time and may change after Booking confirmation.
Travellers are responsible for any such increases imposed by airlines, governments, or regulatory authorities prior to departure.
5.8 Supplier Surcharges and Operational Costs
Where a Supplier imposes additional charges or surcharges after Booking confirmation due to:
fuel costs;
operational restrictions;
government measures;
local regulations;
seasonal pricing changes;
or other operational matters beyond GD’s reasonable control,
GD may pass through those additional costs to the Traveller where reasonably necessary for delivery of the Travel Experience.
5.9 Errors and Obvious Mistakes
GD reserves the right to correct:
pricing errors;
typographical mistakes;
calculation errors;
or obvious inaccuracies
identified before or after Booking confirmation.
Where a material error is identified after Booking confirmation, GD will notify the Traveller and provide the option to:
proceed at the corrected price; or
cancel the Booking and receive a refund of monies paid.
6. Deposits and Payment Terms
6.1 Travel Experience Fee
The Traveller agrees to pay the total Travel Experience fee specified in the Booking Confirmation, together with:
any applicable supplements;
Where GD agrees to accept instalment payments:
each instalment must be paid by the agreed due date;
and failure to pay an instalment may result in cancellation of the Booking.
Any instalment arrangement does not reduce the Traveller’s obligations under these Terms.
6.8 Chargebacks and Payment Reversals
A Traveller must not initiate a chargeback or payment reversal without first:
notifying GD of the dispute;
and providing GD with a reasonable opportunity to investigate and attempt to resolve the issue.
Where a chargeback or payment reversal is initiated improperly, fraudulently, or contrary to these Terms, GD may recover:
the reversed amount;
bank fees;
administrative costs;
Supplier losses;
and reasonable recovery expenses.
Nothing in this clause limits any rights the Traveller may have under applicable law.
6.9 Credit Card Fraud and Verification
GD reserves the right to:
verify payment details;
request identification or supporting documentation;
or refuse payments where fraud, unauthorised use, or payment risk is reasonably suspected.
GD is not responsible for delays arising from reasonable payment verification processes.
6.10 No Set-Off
To the extent permitted by law, Travellers may not withhold payment or apply set-off against amounts payable to GD except where legally entitled to do so.
7. Cancellation by Traveller
7.1 Notice of Cancellation
A Traveller wishing to cancel a Booking must notify GD in writing.
Cancellation takes effect on the date written notice is received by GD.
7.2 Nature of Cancellation Costs
Travellers acknowledge that:
Travel Experiences involve advance planning and coordination;
accommodation, transport, flights, guides, venues and other services are often reserved or paid for well in advance;
and GD may incur administrative expenses, Supplier charges, and non-recoverable commitments from the time a Booking is confirmed.
For this reason, cancellation charges apply to reflect:
committed Supplier costs;
administrative and operational expenses;
and the reduced ability to resell limited-capacity places close to departure.
cancellation;
illness;
medical emergencies;
travel disruption;
and circumstances preventing participation in the Travel Experience.
Travellers acknowledge that cancellation charges may arise even where cancellation occurs due to personal circumstances outside the Traveller’s control.
7.9 Refund Processing
Where a refund is payable under these Terms:
refunds will be processed within a reasonable time after the relevant amounts are recovered from Suppliers where applicable;
and GD may deduct applicable cancellation charges, Supplier fees, bank charges, and unrecoverable costs.
7.10 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
8. Cancellation or Changes by GD
8.1 Circumstances Requiring Change or Cancellation
GD may reasonably:
· modify;
· reschedule;
· postpone;
· substitute;
· or cancel
all or part of a Travel Experience where reasonably necessary due to:
· safety considerations;
· operational requirements;
· insufficient participant numbers;
· Supplier unavailability;
· Force Majeure Events;
· government action or restrictions;
· transport disruption;
· local conditions;
· or other circumstances beyond GD’s reasonable control.
8.2 Minor Changes
Minor changes may be made to a Travel Experience before or during travel where reasonably necessary for operational, seasonal, logistical, safety, or local reasons.
Minor changes may include:
· accommodation substitutions;
· transport substitutions;
· revised scheduling;
· changes to guides or operators;
· route adjustments;
· venue substitutions;
· or alterations to activities or inclusions.
Where reasonably practicable, GD will inform Travellers of significant changes.
Where cancellation occurs due to a Force Majeure Event:
· refunds, credits, or alternative arrangements will depend on:
o amounts recoverable from Suppliers;
o unrecoverable third-party costs;
o insurance recoveries;
o and the operational circumstances affecting the Travel Experience.
Travellers acknowledge that Force Majeure Events may substantially affect the availability of refunds from airlines, hotels, and other Suppliers.
8.7 Traveller Cooperation During Disruption
Travellers acknowledge that during operational disruption or Force Majeure Events:
· rapid decisions may be required;
· itinerary adjustments may occur with limited notice;
· and flexibility and cooperation may reasonably be required for the safe and practical management of the Travel Experience.
GD may make reasonable operational decisions in these circumstances.
8.8 Refund Limitations
To the extent permitted by law:
· GD’s liability for cancellation or changes is limited to the remedies expressly provided in these Terms;
· and GD is not responsible for indirect or consequential losses arising from cancellation, postponement, delay, or itinerary change,
including:
· loss of enjoyment;
· loss of income;
· leave costs;
· independent travel arrangements;
· or other personal expenses,
except where required by law.
8.9 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
9. Force Majeure / Events Beyond Reasonable Control
9.1 Meaning of Force Majeure Event
A “Force Majeure Event” means any event, circumstance, or combination of events beyond the reasonable control of GD, whether occurring in Australia or internationally, including but not limited to:
war;
armed conflict;
terrorism or threat of terrorism;
civil unrest or political instability;
riot or public disorder;
government action or restriction;
sanctions;
border closure;
airspace closure;
travel advisories or restrictions;
epidemic or pandemic;
government-imposed costs;
or operational recovery measures,
those costs may be payable by the Traveller where:
the costs arise outside GD’s reasonable control; and
GD reasonably incurs those costs in connection with the continuation, protection, or management of the Travel Experience.
GD will use reasonable efforts to minimise additional costs where practicable.
9.5 Refunds and Credits During Force Majeure Events
Where cancellation, disruption, or modification results from a Force Majeure Event:
refunds, credits, or alternative arrangements will depend on:
the amounts recoverable from Suppliers;
unrecoverable third-party costs;
insurance recoveries;
and the operational circumstances affecting the Travel Experience.
GD is not required to provide refunds for amounts:
already paid to Suppliers;
irrecoverable from third parties;
or otherwise lost due to circumstances beyond GD’s reasonable control,
except where required by law.
9.6 Supplier Terms and External Policies
Travellers acknowledge that airlines, accommodation providers, tour operators, transport providers, and other Suppliers may apply their own:
force majeure policies;
cancellation rules;
credit arrangements;
refund restrictions;
and operational decisions
during Force Majeure Events.
GD is bound by many of those Supplier arrangements and may be limited by the remedies available from those Suppliers.
9.7 No Liability for Circumstances Beyond Reasonable Control
To the extent permitted by law, GD is not liable for:
delays;
disruptions;
losses;
changes;
cancellations;
or additional expenses
arising directly or indirectly from Force Majeure Events or circumstances beyond GD’s reasonable control.
Nothing in this clause excludes, restricts, or modifies any rights which cannot lawfully be excluded under the ACL or other applicable law.
9.8 Obligation to Mitigate and Cooperate
During a Force Majeure Event, Travellers agree to:
act reasonably;
follow lawful instructions relevant to safety or logistics;
operational requirements;
Supplier decisions;
or other circumstances beyond GD’s reasonable control.
GD is not responsible for delays or timing variations arising from such circumstances.
10.5 Accommodation Variations
Accommodation descriptions, room categories, bedding configurations, views, amenities, and facilities are subject to:
availability;
local operational practices;
and Supplier allocation systems.
Specific rooms, bedding arrangements, views, or accommodation requests cannot be guaranteed unless expressly confirmed in writing by GD.
10.6 Activities and Local Conditions
Certain activities, site visits, venues, restaurants, experiences, or inclusions may be affected by:
weather;
religious observances;
local customs;
seasonal conditions;
operational restrictions;
maintenance;
crowd management;
or government requirements.
GD may reasonably substitute or modify affected arrangements where necessary.
10.7 Traveller Requests and Preferences
GD will use reasonable efforts to communicate Traveller preferences or special requests to relevant Suppliers, including:
dietary requests;
bedding preferences;
mobility considerations;
or seating preferences.
However, GD cannot guarantee that such requests will be accommodated by Suppliers.
10.8 No Refund for Operational Adjustments
Operational adjustments, substitutions, timing changes, or itinerary modifications made in accordance with this clause do not of themselves entitle a Traveller to:
cancel the Booking;
receive compensation;
or obtain a refund,
provided the Travel Experience, viewed as a whole, remains substantially consistent with its overall character and purpose, subject always to applicable law.
10.9 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
11. Travel Insurance
11.1 Importance of Travel Insurance
Comprehensive travel insurance is strongly recommended for all Travel Experiences and may be mandatory for certain itineraries or destinations as advised by GD.
This includes, without limitation:
cancellation losses;
medical expenses;
evacuation costs;
disruption expenses;
lost luggage;
or additional accommodation and transport costs.
Nothing in this clause excludes rights which cannot lawfully be excluded under applicable law.
11.7 Travel Disruption and Force Majeure Events
Travellers acknowledge that:
Force Majeure Events;
airline disruption;
border restrictions;
government action;
and other travel disruptions
may result in significant additional costs, delays, or cancellation losses.
GD strongly recommends that Travellers obtain insurance which includes coverage for travel disruption and cancellation events where available.
Travellers acknowledge that not all insurance policies cover all forms of disruption or Force Majeure Events.
11.8 Claims and Recovery
Any insurance claim made by a Traveller:
remains the Traveller’s responsibility;
and must be pursued directly with the relevant insurer.
GD may reasonably assist by providing available supporting documentation relating to the Travel Experience where practicable, but is not responsible for:
claim outcomes;
insurer decisions;
or delays in claim processing.
11.9 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
12. Traveller Responsibilities
12.1 General Responsibility
Travellers are responsible for:
preparing appropriately for the Travel Experience;
complying with these Terms;
acting reasonably and respectfully;
and ensuring they are able to participate safely and practically in the Travel Experience.
Travellers acknowledge that participation in a hosted group Travel Experience requires flexibility, cooperation, punctuality, and consideration for:
other Travellers;
Suppliers;
local communities;
and the overall delivery of the Travel Experience.
12.2 Compliance with Laws and Local Requirements
Travellers must comply with:
materially disrupts the group;
exposes GD or Suppliers to risk;
or significantly interferes with the practical operation of the Travel Experience.
Where this occurs:
no refund is required for unused services;
and any additional costs arising are the Traveller’s responsibility,
subject to applicable law.
12.7 Alcohol, Drugs and Unsafe Behaviour
Travellers must not:
engage in unlawful drug use;
participate in activities while dangerously intoxicated;
or behave in a manner that creates unreasonable risk to themselves or others.
GD or Suppliers may refuse participation in activities, transport, or accommodation services where safety concerns reasonably arise.
12.8 Personal Property
Travellers are responsible for:
their luggage;
valuables;
travel documents;
medications;
and personal belongings.
To the extent permitted by law, GD is not responsible for loss, theft, or damage to personal property unless caused by GD’s negligence.
12.9 Independent Arrangements
Travellers are responsible for:
any independently booked arrangements;
additional accommodation;
separate flights;
pre- or post-tour travel;
or personal activities not arranged by GD.
GD is not responsible for costs, losses, or disruptions relating to independently arranged services.
12.10 Duty to Mitigate Loss
Travellers agree to take reasonable steps to minimise personal loss, cost, or disruption during the Travel Experience, including:
complying with reasonable operational directions;
maintaining appropriate travel insurance;
and acting prudently in response to travel disruption or emergencies.
12.11 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
13. Passports, Visas, Health and Entry Requirements
13.1 Traveller Responsibility for Travel Documentation
Travellers are solely responsible for ensuring they hold:
a valid passport;
all required visas, permits and entry approvals;
deported;
or prevented from travelling
by a government authority, airline, Supplier, or regulatory body for reasons outside GD’s reasonable control, the Traveller:
remains responsible for all resulting costs and consequences;
and is not entitled to a refund from GD unless recoveries are obtained from relevant Suppliers.
13.6 Compliance with Carrier and Supplier Requirements
Travellers must comply with:
airline conditions of carriage;
transport operator requirements;
accommodation policies;
local laws;
and operational requirements imposed by Suppliers.
Suppliers may refuse services or impose conditions independently of GD.
GD is not responsible for Supplier decisions made in accordance with their operational or legal obligations.
13.7 Special Medical or Mobility Requirements
Travellers with:
mobility limitations;
medical conditions;
dietary requirements;
or other special needs
must notify GD at the time of Booking or as soon as reasonably practicable.
While GD will use reasonable efforts to communicate such requirements to relevant Suppliers, GD cannot guarantee:
availability of specialised services;
accessibility standards;
or Supplier accommodation of all requests.
13.8 Costs Arising from Non-Compliance
Any:
fines;
penalties;
quarantine expenses;
transport costs;
accommodation costs;
repatriation costs;
or other expenses
arising from a Traveller’s failure to comply with documentation, visa, health, or entry requirements are the Traveller’s responsibility.
13.9 Smart Traveller and Government Advice
GD strongly recommends that Travellers:
monitor official government travel advisories relevant to their destinations;
register international travel where appropriate;
and remain informed regarding local conditions and official travel guidance.
13.10 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
medical expenses;
evacuation costs;
insurance claims;
and decisions relating to their own treatment.
14.5 Participation in Activities
Certain activities forming part of a Travel Experience may involve inherent risks associated with:
travel;
transportation;
walking;
water transport;
public environments;
physical activity;
local infrastructure;
or changing environmental conditions.
Travellers voluntarily participate in such activities subject to:
ordinary and unavoidable travel risks;
applicable Supplier conditions;
and the Traveller’s own assessment of their capability and comfort level.
14.6 Right to Decline Participation
GD or relevant Suppliers may reasonably decline a Traveller’s participation in particular activities, transport arrangements, or components of the Travel Experience where:
safety concerns reasonably arise;
participation may present unreasonable risk;
or operational limitations prevent safe participation.
Where this occurs:
GD will use reasonable efforts to identify suitable alternatives where practicable;
however, refunds or compensation are not automatically available for unused components, subject to applicable law.
14.7 Medication and Personal Care
Travellers are responsible for:
carrying their own medications;
ensuring medications are lawful and properly documented for travel;
managing personal medical requirements;
and maintaining adequate supplies throughout the Travel Experience.
GD is not responsible for:
medication availability;
customs or border restrictions relating to medications;
or interruptions to personal medical treatment.
14.8 Pregnancy and Special Medical Circumstances
Travellers who are:
pregnant;
undergoing medical treatment;
or managing significant medical conditions
should seek medical advice before Booking and before departure regarding their fitness to participate in the Travel Experience.
GD may provide copies or links to Supplier terms on request where reasonably practicable.
15.3 Airline Conditions and Ticketing
Air travel forming part of a Travel Experience is subject to:
airline conditions of carriage;
fare rules;
airport requirements;
security regulations;
and operational decisions made by airlines and aviation authorities.
Airlines may:
alter schedules;
substitute aircraft;
change seating;
refuse boarding;
cancel services;
or modify routes
independently of GD.
GD is not responsible for operational decisions made by airlines or aviation authorities outside GD’s reasonable control.
15.4 Accommodation and Local Supplier Policies
Accommodation providers and local Suppliers may impose:
behavioural requirements;
check-in and check-out rules;
identification requirements;
local taxes;
security deposits;
damage charges;
or operational restrictions.
Travellers are responsible for complying with such requirements and for any personal charges, losses, or liabilities incurred directly with those Suppliers.
15.5 International Conventions
Certain travel services may be governed by international conventions or statutory liability regimes which limit the liability of Suppliers and other parties involved in international transportation.
These may include, without limitation:
the Montreal Convention relating to international air travel;
the Athens Convention relating to carriage by sea;
rail transport conventions;
and other international transport or liability regimes applicable in relevant jurisdictions.
Traveller rights against Suppliers may therefore be limited by applicable international law.
15.6 Supplier Changes and Operational Decisions
Suppliers may:
change schedules;
substitute services;
alter routes;
cancel activities;
modify accommodation;
or impose operational requirements
16.2 Nature of GD’s Role
GD acts as:
organiser;
curator;
coordinator;
and facilitator
of Travel Experiences.
Many travel services forming part of a Travel Experience are provided by independent Suppliers operating under their own terms, operational control, and legal responsibilities.
While GD exercises reasonable care in coordinating Travel Experiences and selecting reputable Suppliers, GD does not control all aspects of services delivered by independent Suppliers.
16.3 Circumstances Beyond GD’s Reasonable Control
To the extent permitted by law, GD is not liable for:
delays;
cancellations;
disruptions;
operational changes;
additional expenses;
or loss arising from circumstances beyond GD’s reasonable control,
including:
Force Majeure Events;
Supplier failures;
airline operational decisions;
government action;
border restrictions;
transport disruption;
weather events;
or other external circumstances.
16.4 Indirect and Consequential Loss
To the extent permitted by law, GD is not liable for indirect, incidental, special, or consequential loss arising in connection with a Travel Experience, including:
loss of enjoyment;
disappointment;
emotional distress;
loss of income;
business interruption;
loss of opportunity;
independent travel expenses;
or additional personal costs,
except where such liability cannot lawfully be excluded.
16.5 Personal Injury and Property Loss
To the extent permitted by law, GD is not responsible for:
illness;
injury;
death;
property loss;
theft;
or damage
arising from:
ordinary travel risks;
acts or omissions of independent Suppliers;
acts;
omissions;
and compliance with these Terms
during the Travel Experience.
17.2 Indemnity for Traveller Breach
To the extent permitted by law, the Traveller indemnifies GD against reasonable loss, damage, liability, cost, or expense incurred by GD arising directly from:
the Traveller’s breach of these Terms;
unlawful conduct by the Traveller;
negligent or reckless acts or omissions of the Traveller;
or damage caused by the Traveller to property, accommodation, transport, venues, or Supplier facilities.
This indemnity applies only to the extent the relevant loss or liability is caused or contributed to by the Traveller.
17.3 Supplier Charges and Recovery Costs
The Traveller indemnifies GD for:
Supplier charges;
cancellation fees;
repair costs;
government fines;
or recovery expenses
incurred by GD due to:
the Traveller’s conduct;
non-compliance with laws or Supplier requirements;
damage caused by the Traveller;
or failure to meet travel or documentation obligations.
GD will take reasonable steps to minimise such costs where practicable.
17.4 Chargebacks and Payment Reversals
Where a Traveller initiates a chargeback or payment reversal improperly, fraudulently, or contrary to these Terms, the Traveller indemnifies GD for:
the reversed amount;
bank fees;
administrative costs;
reasonable recovery expenses;
and losses incurred by GD as a result of the reversal.
This clause does not limit any lawful right a Traveller may have to dispute unauthorised or unlawful transactions.
17.5 Third-Party Claims Arising from Traveller Conduct
Where GD incurs liability to a Supplier or third party arising directly from:
the Traveller’s conduct;
breach of law;
damage caused by the Traveller;
or failure by the Traveller to comply with these Terms,
the Traveller indemnifies GD for the resulting reasonable loss or liability to the extent caused by the Traveller.
17.6 Mitigation of Loss
GD will take reasonable steps to mitigate losses for which indemnity is sought under this clause.
public members;
or third parties outside GD’s reasonable control.
18.4 Promotional and Marketing Use
Where a Traveller has consented to promotional use, GD may use approved photographs or recordings containing the Traveller’s image, likeness, voice, or participation for:
website content;
social media;
brochures;
newsletters;
promotional campaigns;
and other marketing or brand-related purposes connected with GD’s business.
GD will use such content respectfully and in a manner generally consistent with the nature of the Travel Experience.
18.5 Withdrawal of Consent
A Traveller may withdraw previously provided marketing consent by notifying GD in writing.
GD will use reasonable efforts to cease future promotional use of affected content after receiving the request.
However, the Traveller acknowledges that:
previously published materials;
printed materials already produced;
archived content;
or third-party reposting
may not be capable of complete removal or retrieval.
18.6 No Compensation for Promotional Use
Unless otherwise agreed in writing, Travellers are not entitled to:
payment;
royalties;
compensation;
or approval rights
in relation to permitted use of photography or media content under this clause.
18.7 Traveller-Captured Content
Travellers remain responsible for content they personally:
photograph;
record;
publish;
or share
during a Travel Experience.
Travellers should:
respect the privacy and preferences of others;
comply with applicable laws;
and avoid publishing material that is unlawful, offensive, misleading, or inappropriate.
18.8 Privacy and Personal Information
Any personal information collected or used under this clause will be handled in accordance with:
applicable privacy law;
these Terms;
and GD’s Privacy Policy or privacy practices.
18.9 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
· dietary requirements;
· accessibility requirements;
· or other sensitive personal information,
Travellers consent to GD using and disclosing that information where reasonably necessary for:
· safety;
· Supplier coordination;
· emergency response;
· or practical delivery of the Travel Experience.
GD will use reasonable efforts to handle sensitive information confidentially and securely.
19.5 Storage and Security
GD will take reasonable steps to protect personal information from:
· misuse;
· interference;
· unauthorised access;
· modification;
· or disclosure.
However, Travellers acknowledge that:
· electronic communications;
· international data transmission;
· and third-party systems
cannot be guaranteed entirely secure.
19.6 Traveller Access and Corrections
Travellers may request access to personal information held by GD and may request correction of inaccurate or outdated information, subject to:
· legal obligations;
· operational requirements;
· and reasonable administrative processes.
Requests should be made in writing to GD.
19.7 Retention of Information
GD may retain Booking and Traveller information for:
· operational;
· legal;
· accounting;
· insurance;
· compliance;
· and dispute-resolution purposes
for a reasonable period after completion of the Travel Experience.
19.8 Marketing Communications
GD may send Travellers:
· Travel Experience updates;
· operational communications;
· newsletters;
· future travel information;
· or promotional communications
where permitted by law.
Travellers may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting GD directly.
Operational and Booking-related communications may still be sent where necessary.
19.9 Third-Party Platforms and Services
GD may use:
20.4 Post-Travel Complaints
If a concern is not resolved during the Travel Experience, Travellers may submit a written complaint to GD within a reasonable period after completion of the Travel Experience.
The complaint should include
relevant details of the issue;
dates and locations where applicable;
and any supporting information reasonably available.
GD will review the complaint and respond within a reasonable timeframe.
20.5 Limitation on Claims Relating to Unreported Issues
To the extent permitted by law, GD may take into account whether:
the issue was raised during the Travel Experience;
GD or relevant Suppliers were given a reasonable opportunity to address the issue;
and whether the Traveller acted reasonably to minimise the impact of the concern.
This clause does not exclude rights which cannot lawfully be excluded under applicable law.
20.6 Social Media and Public Commentary
GD encourages Travellers to raise concerns directly with GD before publishing allegations or complaints publicly, so that issues may be fairly reviewed and, where appropriate, reasonably addressed.
Nothing in this clause restricts any lawful right to make:
truthful statements;
legitimate reviews;
or protected disclosures under applicable law.
20.7 Supplier Complaints
Certain complaints relating to:
flights;
transport;
accommodation;
or third-party Supplier services
may also need to be addressed directly with the relevant Supplier under their own complaint or compensation processes.
GD may reasonably assist in facilitating communication where practicable but is not responsible for Supplier complaint outcomes.
20.8 Alternative Resolution Options
Nothing in these Terms prevents either party from:
seeking independent advice;
pursuing rights available under applicable law;
or accessing external dispute resolution processes where available.
GD encourages reasonable and good-faith resolution of concerns before formal proceedings are commenced.
0.9 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
· verify payment details;
· request identification or supporting documentation;
· refuse suspicious transactions;
· or delay Booking confirmation
where reasonably necessary to:
· prevent fraud;
· manage payment risk;
· comply with banking obligations;
· or protect Travellers and GD from unauthorised transactions.
21.7 Recovery of Costs
Where GD incurs reasonable legal costs, recovery expenses, bank fees, or administrative costs arising from:
· fraudulent activity;
· unauthorised payment disputes;
· or improper chargebacks initiated by a Traveller,
the Traveller indemnifies GD for those amounts to the extent permitted by law and to the extent caused by the Traveller’s conduct.
21.8 No Limitation of Lawful Consumer Rights
Nothing in this clause:
· prevents a Traveller from raising legitimate concerns;
· disputing unauthorised transactions;
· or exercising rights available under the ACL, banking rules, or other applicable law.
21.9 Good Faith Resolution
Both GD and Travellers agree to use reasonable efforts to resolve payment disputes:
· fairly;
· promptly;
· and in good faith
before commencing formal recovery action or external dispute processes where practicable.
22. Governing Law and Jurisdiction
22.1 Governing Law
These Terms, and any Booking or Travel Experience arranged by GD, are governed by the laws of New South Wales, Australia.
22.2 Jurisdiction
Subject to any rights available under applicable consumer protection legislation, the parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales, Australia.
22.3 International Travel Components
Travellers acknowledge that certain Suppliers, transport providers, or travel services forming part of a Travel Experience may also be subject to:
· foreign laws;
· international conventions;
· and overseas regulatory requirements,
which may affect legal rights, remedies, or limitation periods relating to those services.
22.4 Good Faith Resolution
Before commencing formal legal proceedings, the parties agree to use reasonable efforts to:
· communicate concerns;
24.3 Timing of Communications
Electronic communications from GD are deemed received:
at the time of transmission,
orwhen capable of being accessed by the Traveller,
unless the contrary is proven.
Travellers are responsible for:
monitoring their nominated email address and communication channels;
maintaining current contact details;
and checking spam or junk-mail filters where relevant.
24.4 Record Keeping and Evidence
GD may retain electronic records relating to:
Bookings;
communications;
payments;
electronic acceptances;
itineraries;
invoices;
and Traveller interactions
for operational, legal, accounting, insurance, and dispute-resolution purposes.
Electronic records maintained by GD may be relied upon as evidence of:
communications sent;
payments made;
acceptance of Terms;
and Traveller participation in the Travel Experience.
24.5 Electronic Signatures
Where electronic signatures are used, the parties agree that:
electronic signatures;
digital acknowledgements;
typed names;
or other electronic acceptance methods
may satisfy any requirement for signature or acceptance to the extent permitted by applicable law.
24.6 Technical Issues and Delivery Failures
GD is not responsible for delays, failed delivery, or communication issues arising from:
internet outages;
spam filtering;
incorrect contact details;
technical failures;
third-party platform outages;
or circumstances beyond GD’s reasonable control,
provided GD has acted reasonably in attempting to communicate with the Traveller.
24.7 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
25. Entire Agreement
25.1 Entire Agreement
These Terms, together with:
· the Booking Confirmation;
· itinerary documents;
“Terms” means these Booking Terms and Conditions, together with any documents expressly incorporated by reference.
“Travel Experience” means the hosted travel program, tour, retreat, itinerary, pilgrimage, or other travel-related experience booked by the Traveller with GD, as described in the Booking Confirmation and associated materials.
“Traveller” means a person named in the Booking, including any person travelling under the same reservation.
1.2 Interpretation
Unless the context otherwise requires:
(a) headings are included for convenience only and do not affect interpretation;
(b) references to the singular include the plural and vice versa;
(c) references to a person include an individual, company, partnership, trust or other legal entity;
(d) references to legislation include any amendment, re-enactment or replacement of that legislation;
(e) the words “including”, “such as”, or similar expressions are not words of limitation;
(f) where a clause grants a right or discretion to GD, that right or discretion may be exercised reasonably and in good faith.
2. Acceptance of Terms and Authority to Book
2.1 Acceptance of Terms
By submitting a Booking, paying a deposit or Fee, or otherwise participating in the Travel Experience, the Traveller confirms that they have:
read and understood these Terms;
had the opportunity to ask questions before booking;
accepted these Terms in full; and
agreed to be bound by them.
A Booking is not accepted until confirmed by GD in writing.
2.2 Authority to Book for Other Travellers
Where a Booking is made on behalf of more than one Traveller, the person making the Booking:
warrants that they have authority to act on behalf of all Travellers named in the Booking;
agrees to provide these Terms to all such Travellers;
and accepts these Terms on behalf of all Travellers named in the Booking.
Each Traveller named in the Booking is independently bound by these Terms.[KM2]
2.3 Electronic Acceptance and Communication
The Traveller agrees that:
electronic signatures,
electronic acknowledgements,
email communications,
online registrations,
digital invoices,
and electronic acceptance of these Terms
constitute valid and binding acceptance for all contractual and evidentiary purposes.
The Traveller also agrees that GD may communicate notices, updates, invoices, itinerary information, and other travel-related communications electronically.
3.4 Supplier Responsibility and Operational Control
While GD exercises reasonable care in selecting and coordinating reputable Suppliers, GD does not own, operate, or directly control the aircraft, transport services, accommodation venues, or third-party activities forming part of a Travel Experience.
Accordingly, GD is not responsible for:
the acts or omissions of independent Suppliers;
interruptions, delays, cancellations, or operational changes caused by Suppliers;
or circumstances outside GD’s reasonable control.
Nothing in these Terms excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
3.5 Group Travel Nature of the Experience
Where a Travel Experience is conducted on a group basis, Travellers acknowledge that:
aspects of the itinerary, timing and logistics may require coordination across multiple participants;
flexibility and reasonable cooperation are necessary for the overall delivery of the experience;
and operational decisions may occasionally be required in the interests of safety, logistics, timing, comfort, or group management.
GD may make reasonable operational decisions during the Travel Experience to facilitate its safe and practical delivery.
3.6 Published Materials and Representations
Photographs, descriptions, itineraries, promotional materials and published content are intended to provide a general representation of the Travel Experience.
Actual accommodation, transport, activities, scenery, timing, weather conditions, venues, guides, or inclusions may vary due to operational realities, availability, seasonal conditions, local circumstances, safety considerations, or circumstances beyond GD’s reasonable control.
Such variations do not of themselves constitute a major failure or entitle a Traveller to compensation, refund, or cancellation, subject always to rights available under applicable law.
4. Booking Process and Confirmation
4.1 Booking Request
A Traveller may request a place on a Travel Experience by submitting:
a completed registration or booking form;
any requested supporting documentation;
and the applicable deposit or other required payment.
Submission of a Booking request does not itself constitute acceptance by GD.
4.2 Acceptance and Confirmation
A Booking is accepted only when GD issues written confirmation of the Booking.
Until written confirmation is issued:
availability is not guaranteed;
pricing may change;
and GD reserves the right to decline or defer a Booking request acting reasonably and in good faith.
GD will advise the Traveller of any applicable costs before confirming the amendment.
5. Pricing, Quotes and Variations
5.1 Pricing
All pricing for a Travel Experience is quoted in Australian Dollars (AUD) unless otherwise specified.
Pricing is based on:
airfares;
accommodation rates;
transport costs;
supplier charges;
taxes and government fees;
exchange rates;
fuel costs;
and other operational costs
applicable at the time the Travel Experience is priced.
5.2 Inclusions and Exclusions
The Travel Experience fee includes only those services, inclusions and items expressly identified by GD as included in the relevant itinerary or Booking materials.
Unless expressly stated otherwise, pricing does not include:
travel insurance;
visas and entry permits;
passport costs;
personal expenses;
optional activities;
meals not specified as included;
gratuities;
minibar, laundry or incidental hotel charges;
airline seat selection or cabin upgrades;
excess baggage charges;
or any other item not expressly described as included.
5.3 Quotes and Estimates
Any quotation provided by GD:
is subject to availability at the time of confirmation;
may be subject to change before Booking confirmation;
and does not guarantee availability or pricing until confirmed in writing by GD.
Published pricing may be withdrawn or amended before a Booking is confirmed.
5.4 Variations Before Final Payment
Prior to final payment, GD may reasonably adjust pricing where increases arise from matters outside GD’s reasonable control, including:
currency fluctuations;
supplier price increases;
fuel surcharges;
taxes or government charges;
transportation costs;
or material operational cost increases.
GD will:
act reasonably and in good faith;
use reasonable efforts to minimise increases where practicable;
approved variations;
additional requested services;
Supplier-imposed charges;
taxes;
surcharges;
and any other amounts payable under these Terms.
6.2 Deposit Requirement
A deposit is payable at the time specified by GD in order to secure participation in a Travel Experience.
The amount of the deposit will be identified in the Booking Confirmation or associated Booking materials.
Unless otherwise specified, no place is held or confirmed until:
the required deposit has been received in cleared funds; and
the Booking has been confirmed by GD in writing.
6.3 Nature of Deposit Payments
Travellers acknowledge that deposits are required because GD may:
secure accommodation;
commit to Supplier arrangements;
reserve limited-capacity services;
incur planning and administrative costs;
and make financial commitments in anticipation of the Travel Experience.
For this reason, deposits may become partially or fully non-refundable once Supplier commitments and operational costs have been incurred.
6.4 Final Payment
Unless otherwise specified in writing:
the balance of the Travel Experience fee must be paid by the due date stated in the Booking Confirmation;
and full payment must be received before departure.
Where a Booking is made after the final payment date, full payment may be required immediately.
6.5 Failure to Pay
If a Traveller fails to make payment by the required due date, GD may, acting reasonably:
cancel the Booking;
release reserved arrangements;
refuse participation in the Travel Experience;
or recover any resulting Supplier charges, cancellation costs, or administrative expenses.
Any deposit paid may be forfeited to the extent of unrecoverable costs and losses incurred by GD.
6.6 Payment Methods
Payments may be made using methods approved by GD from time to time, including:
electronic funds transfer;
credit card;
debit card;
or other approved payment methods.
Additional processing fees or surcharges may apply to certain payment methods where permitted by law.
Any applicable surcharge will be disclosed before payment is processed.
6.7 Instalment Arrangements
7.3 Cancellation Charges
Unless otherwise specified in writing for a particular Travel Experience, the following cancellation charges apply:
Cancellation Period / Cancellation Charge
More than 120 days before departure / Loss of deposit only
120–91 days before departure / 50% of total Travel Experience fee
90–61 days before departure / 75% of total Travel Experience fee
60 days or less before departure / 100% of total Travel Experience fee
Any refund is subject to:
recovery of Supplier refunds;
unrecoverable third-party costs;
and applicable administrative charges.
7.4 Non-Refundable Components
Certain components of a Travel Experience may be non-refundable from the time of Booking or ticketing, including:
airfare deposits;
issued airline tickets;
charter arrangements;
supplier-imposed deposits;
special event tickets;
permits;
bespoke arrangements;
or limited-capacity reservations.
Where such amounts are non-refundable, GD will advise the Traveller where reasonably practicable.
7.5 Late Bookings
Where a Booking is made within a period where suppliers impose stricter cancellation conditions, different cancellation charges may apply.
GD will advise the Traveller of any such conditions before confirmation where reasonably practicable.
7.6 No-Show or Failure to Join
If a Traveller:
fails to join the Travel Experience;
misses departure;
leaves the Travel Experience early;
or fails to use booked services,
no refund will be payable for unused components unless recovery is obtained from the relevant Supplier.
7.7 Replacement Travellers
Where operationally and commercially feasible, GD may permit a Traveller to nominate a replacement Traveller in place of a cancelling Traveller.
Any replacement:
is subject to Supplier approval;
must satisfy all participation requirements;
and may incur amendment fees, fare differences, Supplier charges, or administrative costs.
GD is not obliged to accept a replacement Traveller where doing so is impracticable or prohibited by Suppliers.
7.8 Travel Insurance
GD strongly recommends comprehensive travel insurance covering:
Minor changes do not entitle a Traveller to cancel, refund, compensation, or damages, subject to applicable law.
8.3 Material Changes Before Departure
Where GD becomes aware before departure of a material change to a Travel Experience, GD will notify affected Travellers as soon as reasonably practicable.
Where the change materially alters the overall character of the Travel Experience, GD may, acting reasonably:
· offer a substitute arrangement;
· offer a travel credit;
· permit transfer to another Travel Experience;
· or provide a partial or full refund, taking into account:
o Supplier recovery;
o unrecoverable third-party costs;
o and the nature of the change.
8.4 Cancellation Due to Minimum Numbers
Certain Travel Experiences require minimum participant numbers in order to proceed.
If minimum numbers are not reached within a reasonable period before departure, GD may cancel the Travel Experience.
Where this occurs, GD will provide:
· a refund of monies paid to GD for the cancelled Travel Experience;
· or, where agreed by the Traveller, a credit or alternative arrangement.
GD is not responsible for:
· independent expenses booked by Travellers outside the Booking;
· including separate flights,
· accommodation,
· insurance,
· visas,
· or personal arrangements,
unless expressly agreed otherwise in writing.
8.5 Supplier Failure or Unavailability
Where a Supplier:
· cancels;
· materially changes;
· becomes insolvent;
· or fails to provide booked services,
GD may:
· substitute comparable services;
· modify the itinerary;
· provide available Supplier credits or refunds;
· or make other reasonable operational arrangements.
GD will use reasonable efforts to minimise disruption to the Travel Experience.
8.6 Cancellation Due to Force Majeure Events
Where a Travel Experience cannot reasonably proceed due to a Force Majeure Event, GD may:
· postpone;
· suspend;
· modify;
· reroute;
· or cancel
the Travel Experience or affected components
public health emergencies or measures;
quarantine requirements;
natural disasters;
fire;
flood;
severe weather events;
earthquakes;
volcanic activity;
transport disruption;
airline or Supplier insolvency;
industrial disputes or strikes;
utility failures;
cyber incidents;
infrastructure failure;
or any other event or circumstance outside GD’s reasonable control which materially affects the Travel Experience.
9.2 Operational Responses to Force Majeure Events
Where a Force Majeure Event affects, delays, disrupts, or prevents all or part of a Travel Experience, GD may, acting reasonably and in good faith:
modify the itinerary;
substitute accommodation, transport, activities, or Suppliers;
alter travel routing;
postpone or suspend the Travel Experience;
reduce or remove inclusions;
implement safety or operational measures;
or cancel affected components of the Travel Experience.
GD will use reasonable efforts to preserve the overall character and standard of the Travel Experience where practicable.
9.3 Traveller Acknowledgement of Travel Risks
Travellers acknowledge that international travel inherently involves variables and risks outside GD’s control, including:
transport disruption;
weather conditions;
political developments;
health measures;
infrastructure limitations;
and changing governmental requirements.
Travellers further acknowledge that Force Majeure Events may:
occur with little or no warning;
significantly disrupt travel arrangements;
affect Supplier availability;
and require rapid operational decisions during the Travel Experience.
9.4 Costs Arising from Force Majeure Events
Where additional costs are incurred due to a Force Majeure Event, including:
alternative flights;
rerouting;
extended accommodation;
emergency transport;
Cooperate with operational changes reasonably required by GD or Suppliers;
and take reasonable steps to mitigate personal losses where possible, including through travel insurance.
10. Itinerary Changes and Operational Flexibility
10.1 Nature of Published Itineraries
Published itineraries, schedules, accommodation descriptions, transport arrangements, activities, inclusions, and promotional materials are intended to provide a general representation of the Travel Experience.
Travellers acknowledge that:
travel arrangements are dynamic in nature;
certain elements may require adjustment before or during travel;
and the final delivery of the Travel Experience may differ from published materials due to operational realities, local conditions, availability, safety considerations, or circumstances beyond GD’s reasonable control.
10.2 Operational Flexibility
GD may reasonably:
vary the order of destinations or activities;
substitute accommodation, transport, venues, guides, or Suppliers;
alter routes or timing;
adjust departure or arrival times;
remove, add, or substitute activities;
or make other operational modifications
where reasonably necessary for:
safety;
operational efficiency;
local conditions;
Supplier availability;
weather;
traveller wellbeing;
group management;
or the practical delivery of the Travel Experience.
10.3 Comparable Standards
Where reasonably practicable, GD will use reasonable efforts to maintain:
the overall character;
intended style;
and general standard
of the Travel Experience despite operational adjustments.
Substituted accommodation, transport, activities, or services may differ from those originally described but may be replaced with services of a reasonably comparable standard where practicable.
10.4 Timing and Scheduling
Departure times, transport schedules, travel durations, and activity timing are estimates only and may change due to:
airline scheduling;
local transport conditions;
traffic;
weather;
Travel insurance should be arranged as early as possible after Booking confirmation to maximise available cover for cancellation and other pre-departure risks.
11.2 Recommended Scope of Cover
Travellers are responsible for obtaining insurance suitable for their own circumstances.
GD strongly recommends that travel insurance include cover for:
cancellation and curtailment;
medical treatment and hospital expenses;
emergency medical evacuation and repatriation;
personal injury;
travel disruption and delays;
lost, stolen or delayed baggage;
supplier insolvency;
Force Majeure Events where available;
and any activities forming part of the Travel Experience.
Travellers should carefully review all policy terms, exclusions, conditions, and limitations before purchasing insurance.
11.3 Traveller Responsibility
The decision whether to obtain travel insurance, and the choice of insurer and policy, remains the Traveller’s responsibility unless expressly stated otherwise by GD.
GD does not provide financial product advice, insurance broking services, or any representation that a particular policy will adequately cover a Traveller’s individual circumstances.
11.4 Existing Medical Conditions and Personal Circumstances
Travellers are responsible for:
disclosing relevant medical conditions to their insurer;
understanding policy exclusions;
and ensuring their insurance is appropriate for their health, age, activities, destinations, and personal circumstances.
GD is not responsible where:
a Traveller’s claim is denied;
coverage is unavailable;
or a Traveller fails to obtain appropriate insurance cover.
11.5 Insurance Documentation
GD may request evidence of travel insurance before departure.
Where insurance is mandatory for a particular Travel Experience, GD may refuse participation where satisfactory evidence of insurance is not provided within a reasonable timeframe.
11.6 No Liability for Insurable Losses
To the extent permitted by law, GD is not responsible for losses, costs, or expenses:
covered by travel insurance;
reasonably capable of being covered by travel insurance;
or arising from a Traveller’s failure to obtain appropriate insurance.
all applicable laws;
government requirements;
local regulations;
transport rules;
health measures;
and lawful directions given by relevant authorities or Suppliers
during the Travel Experience.
Travellers are responsible for any consequences arising from their failure to comply with such requirements.
12.3 Punctuality and Participation
Travellers are responsible for:
arriving on time for flights, transfers, tours, activities, and scheduled group arrangements;
monitoring communications provided by GD during the Travel Experience;
and ensuring they are aware of meeting times and operational updates.
GD is not responsible for costs or losses arising where a Traveller:
misses transport;
fails to join scheduled arrangements;
or is unavailable at the required time.
12.4 Health, Fitness and Capability
Travellers are responsible for ensuring that they:
are physically and medically capable of participating in the Travel Experience;
understand the general nature of the itinerary and travel conditions;
and seek appropriate medical advice before travel where necessary.
Travellers must disclose any condition, mobility limitation, medical issue, dietary requirement, or other matter reasonably relevant to the safe and practical delivery of the Travel Experience.
GD may decline participation in particular activities where reasonably necessary for:
safety;
operational practicality;
or the wellbeing of the Traveller or group.
12.5 Personal Conduct
Travellers must behave in a respectful and responsible manner throughout the Travel Experience.
Behaviour which may justify removal from all or part of the Travel Experience includes:
unlawful conduct;
violent, threatening, discriminatory, or abusive behaviour;
serious disruption to the group;
conduct creating safety risks;
repeated failure to comply with reasonable operational instructions;
or behaviour likely to materially affect the wellbeing or enjoyment of others.
12.6 Removal from the Travel Experience
GD may reasonably refuse continued participation in all or part of the Travel Experience where a Traveller’s conduct:
materially affects safety;
vaccination certificates where required;
transit permissions;
re-entry documentation;
and any other travel documentation required for participation in the Travel Experience.
Unless otherwise advised by GD in writing, passports should generally remain valid for at least six months after the scheduled return date.
13.2 Accuracy of Travel Documentation
Travellers must ensure that:
names used for Bookings exactly match their passport or travel identification;
passport details provided to GD are accurate;
and all travel documentation remains current and valid throughout the Travel Experience.
GD is not responsible for:
denied boarding;
ticket reissue costs;
visa refusal;
missed travel;
delays;
or additional expenses
arising from inaccurate, incomplete, expired, or invalid documentation.
13.3 Government Requirements and Changing Conditions
Entry requirements, border measures, health regulations, visa requirements, and governmental travel conditions may change at any time before or during the Travel Experience.
Travellers are responsible for:
monitoring applicable requirements;
complying with government and carrier obligations;
and obtaining current information relevant to their travel.
GD may provide general information regarding known travel requirements but does not guarantee the accuracy, completeness, or ongoing availability of government requirements or third-party information sources.
13.4 Health Requirements and Vaccinations
Travellers are responsible for:
obtaining appropriate medical advice before travel;
ensuring they meet any vaccination or health requirements applicable to destinations or transit points;
and carrying any required medical or vaccination documentation.
GD is not responsible where a Traveller:
is refused entry;
denied boarding;
quarantined;
or otherwise restricted
due to failure to satisfy health or vaccination requirements imposed by governments, carriers, or Suppliers.
13.5 Refusal of Entry or Travel
Where a Traveller:
is refused entry;
denied boarding;
detained;
14. Health, Fitness and Assumption of Risk
14.1 Nature of International Travel
Travellers acknowledge that participation in a Travel Experience may involve:
walking for extended periods;
stairs and uneven surfaces;
historical or remote locations;
varying weather conditions;
crowded public areas;
differing transport standards;
changing itineraries;
and physical conditions different from those experienced at home.
Travellers further acknowledge that international travel may involve circumstances and risks that cannot be entirely eliminated despite reasonable planning and care.
14.2 Traveller Responsibility for Fitness to Travel
Travellers are responsible for determining whether they are physically, medically, and personally capable of participating safely in the Travel Experience.
Travellers should:
seek appropriate medical advice before travel where necessary;
consider the itinerary, destinations, climate, mobility requirements, and travel conditions;
and ensure that participation is suitable for their individual circumstances.
14.3 Disclosure of Relevant Conditions
Travellers must disclose to GD any:
medical condition;
mobility limitation;
disability;
dietary requirement;
allergy;
mental health condition;
or other circumstance
reasonably relevant to:
safe participation;
operational planning;
emergency response;
or Supplier coordination.
GD will treat such information confidentially in accordance with applicable privacy law.
14.4 Medical Treatment and Emergencies
If a Traveller:
becomes ill;
is injured;
or reasonably requires urgent medical assistance
during the Travel Experience, GD may:
assist in arranging medical care;
contact emergency contacts;
communicate with insurers where appropriate;
or facilitate emergency response measures,
acting reasonably in the circumstances.
Travellers remain responsible for:
Certain Suppliers, airlines, activities, or destinations may impose restrictions or documentation requirements relating to pregnancy or medical conditions.
14.9 Assumption of Ordinary Travel Risks
Travellers acknowledge and accept that:
no Travel Experience can be entirely risk-free;
and ordinary travel risks may arise despite reasonable planning and care by GD and Suppliers.
To the extent permitted by law, Travellers accept responsibility for the ordinary risks inherent in international travel and participation in travel-related activities.
Nothing in this clause excludes rights which cannot lawfully be excluded under applicable law.
14.10 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
15. Supplier Terms and International Conventions
15.1 Independent Supplier Conditions
Many services forming part of a Travel Experience are provided by independent Suppliers, including:
airlines;
accommodation providers;
transport operators;
cruise operators;
rail providers;
local guides;
activity operators;
and other travel service providers.
Those Suppliers provide services subject to:
their own terms and conditions;
conditions of carriage;
operational rules;
cancellation policies;
liability limitations;
and applicable international conventions and laws.
Travellers acknowledge that such Supplier terms may apply in addition to these Terms.
15.2 Incorporation of Supplier Terms
By participating in a Travel Experience, Travellers agree to comply with:
all applicable Supplier terms;
conditions of carriage;
ticket conditions;
operational requirements;
and lawful instructions issued by Suppliers.
Relevant Supplier terms may include:
airline fare rules;
baggage conditions;
hotel policies;
cruise ticket conditions;
transport conditions;
tour participation rules;
and cancellation or amendment conditions imposed by Suppliers.
without prior notice due to:
weather;
safety;
maintenance;
operational necessity;
government requirements;
or other circumstances beyond GD’s reasonable control.
GD will use reasonable efforts to manage and communicate significant Supplier changes where practicable.
15.7 Loyalty Programs and Special Requests
Frequent flyer benefits, loyalty program entitlements, seating requests, bedding requests, dietary requests, accessibility requests, or other preferences:
are subject to Supplier approval;
may not always be available;
and are not guaranteed by GD unless expressly confirmed in writing.
15.8 Supplier Insolvency or Service Failure
Where a Supplier:
becomes insolvent;
ceases operations;
fails to deliver services;
or materially alters booked arrangements,
GD may:
seek alternative arrangements;
facilitate available refunds or credits;
or make reasonable operational substitutions,
but is not responsible for losses arising from Supplier insolvency or failure outside GD’s reasonable control, subject to applicable law.
15.9 No Agency Beyond Booking Coordination
Except where expressly stated otherwise, GD acts as:
organiser;
coordinator;
curator;
and facilitator
of the Travel Experience.
GD is not the principal provider of all travel services forming part of the Travel Experience and does not assume responsibility for services provided directly by independent Suppliers beyond obligations imposed by law.
15.10 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
16. Liability and Australian Consumer Law
16.1 Application of Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy implied or imposed by the Australian Consumer Law (“ACL”) or any other applicable law where such rights cannot lawfully be excluded, restricted or modified.
To the extent permitted by law, any liability of GD which cannot be excluded but can be limited is limited in the manner permitted by applicable law.
Traveller conduct;
third parties;
or circumstances beyond GD’s reasonable control.
Nothing in this clause excludes liability arising from GD’s own negligence where such liability cannot lawfully be excluded.
16.6 Traveller Responsibility for Personal Decisions
Travellers are responsible for their own:
personal decisions;
conduct;
health management;
financial decisions;
travel preparation;
and participation choices
during a Travel Experience.
Travellers acknowledge that GD cannot supervise or control every aspect of individual Traveller behaviour or personal decision-making during international travel.
16.7 Maximum Extent Permitted by Law
Where liability cannot lawfully be excluded, GD’s liability is limited, to the maximum extent permitted by law, to one or more of the following:
re-supply of the relevant services;
payment of the cost of re-supplying the relevant services;
provision of a travel credit;
or refund of amounts paid for the affected portion of the Travel Experience.
The applicable remedy will be determined by GD acting reasonably and subject to applicable law.
16.8 Limitation of Claims
To the extent permitted by law, Travellers must notify GD of any claim relating to a Travel Experience within a reasonable period after becoming aware of the relevant issue.
GD is entitled to a reasonable opportunity to investigate and attempt to resolve concerns before formal proceedings are commenced.
16.9 Mitigation of Loss
Travellers agree to take reasonable steps to minimise any personal loss, damage, disruption, or expense arising during a Travel Experience, including:
complying with reasonable instructions;
maintaining appropriate insurance;
and acting prudently in response to disruption or emergencies.
16.10 No Exclusion of Non-Excludable Rights
Where any law implies guarantees, warranties, or conditions into these Terms which cannot lawfully be excluded, those guarantees continue to apply.
Any limitation or exclusion contained in these Terms applies only to the maximum extent permitted by law.
17. Indemnities
17.1 Traveller Responsibility for Personal Conduct
Travellers are responsible for their own:
conduct;
decisions;
17.7 No Indemnity for GD’s Own Fault
Nothing in this clause requires a Traveller to indemnify GD for:
loss caused solely by GD’s own negligence;
wilful misconduct;
or breach of non-excludable legal obligations .
17.8 Survival of Obligations
This clause survives:
cancellation of a Booking;
completion of the Travel Experience;
or termination of these Terms.
17.9 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.
18. Photography, Media and Marketing Consent
18.1 Photography During the Travel Experience
Photographs, video recordings, and other media content may be captured during a Travel Experience for:
operational purposes;
internal records;
memory-sharing within the group;
and, where consent is provided, promotional and marketing purposes.
Such content may be captured by:
GD;
professional photographers or videographers engaged by GD;
Suppliers;
or other Travellers participating in the Travel Experience.
18.2 Traveller Consent Preferences
Travellers may indicate their photography and media preferences during the Booking process or by notifying GD in writing.
Available preferences may include:
consent to identifiable promotional use;
consent to general group imagery only;
or preference not to be individually photographed where reasonably practicable.
GD will use reasonable efforts to respect Traveller preferences.
18.3 Group Travel Environment
Travellers acknowledge that Travel Experiences occur in:
public;
group;
and shared environments,
where incidental appearance in:
group photographs;
background imagery;
or Traveller-generated content
may occur despite reasonable efforts to respect stated preferences.
GD is not responsible for:
images independently captured by other Travellers;
19. Privacy and Data Handling
19.1 Collection of Personal Information
GD collects personal information reasonably necessary for:
· arranging;
· coordinating;
· delivering;
· and administering
Travel Experiences and related services.
The information collected may include:
· names;
· contact details;
· passport information;
· dates of birth;
· emergency contacts;
· travel preferences;
· insurance details;
· dietary requirements;
· mobility information;
· health-related information voluntarily provided by Travellers;
· and other information reasonably required for travel arrangements.
19.2 Purpose of Collection and Use
Traveller information may be used for purposes including:
· managing Bookings;
· coordinating itineraries;
· communicating operational information;
· arranging transport and accommodation;
· facilitating activities and Supplier services;
· responding to emergencies;
· complying with legal obligations;
· and improving GD’s Travel Experiences and services.
GD will only use personal information for purposes reasonably connected with the Travel Experience and related operations.
19.3 Disclosure to Suppliers and Overseas Recipients
Travellers acknowledge that personal information may need to be disclosed to:
· airlines;
· accommodation providers;
· transport operators;
· guides;
· activity providers;
· insurers;
· emergency assistance providers;
· government authorities;
· and other Suppliers or service providers
located both within Australia and overseas for the purposes of delivering the Travel Experience.
Travellers acknowledge that overseas recipients may not be subject to the same privacy laws as Australia.
19.4 Sensitive Information
Where Travellers voluntarily provide:
· medical information;
· mobility information;
· booking systems;
· payment processors;
· cloud storage providers;
· communication platforms;
· and other third-party systems
in connection with Travel Experience operations.
Travellers acknowledge that use of such services may involve:
· overseas data storage;
· third-party processing;
· or external platform terms and conditions.
19.10 Privacy Law Compliance
GD handles personal information in accordance with:
· the Privacy Act 1988 (Cth);
· the Australian Privacy Principles;
· and other applicable privacy laws.
Nothing in this clause limits rights which cannot lawfully be excluded under applicable privacy legislation.
20. Complaints and Resolution Process
20.1 Commitment to Traveller Experience
GD aims to deliver Travel Experiences with care, professionalism, and attention to the overall wellbeing and experience of Travellers.
If concerns or issues arise during a Travel Experience, GD encourages Travellers to raise them promptly so that reasonable efforts can be made to address them where practicable.
20.2 Notification During the Travel Experience
Where a Traveller experiences a concern relating to:
accommodation;
transport;
activities;
Supplier services;
itinerary delivery;
or other operational matters,
the Traveller should notify:
GD;
the relevant host;
or the relevant Supplier
as soon as reasonably practicable during the Travel Experience.
This allows GD and relevant Suppliers a reasonable opportunity to investigate and attempt to resolve the issue while the Travel Experience is ongoing.
20.3 Cooperation in Resolution
Travellers agree to:
act reasonably and respectfully when raising concerns;
cooperate in good faith with reasonable attempts to resolve operational issues;
and provide accurate information regarding the nature of the concern.
GD will similarly act reasonably and in good faith when responding to concerns raised by Travellers.
21. Chargebacks and Payment Disputes
21.1 Communication Before Payment Disputes
If a Traveller believes:
· a payment has been processed incorrectly;
· a charge is disputed;
· or a billing issue has arisen,
the Traveller should notify GD as soon as reasonably practicable and provide GD with a reasonable opportunity to:
· investigate the issue;
· clarify the circumstances;
· and attempt to resolve the matter in good faith.
21.2 Improper or Fraudulent Chargebacks
A Traveller must not initiate a chargeback, payment reversal, or payment dispute:
· fraudulently;
· dishonestly;
· or in circumstances inconsistent with these Terms or the actual services provided.
Where a chargeback or payment reversal is initiated improperly or fraudulently, GD may recover:
· the reversed amount;
· bank fees;
· administrative costs;
· Supplier losses;
· and reasonable recovery expenses
to the extent permitted by law.
21.3 Evidence of Booking Acceptance
Travellers acknowledge that:
· electronic acceptance of these Terms;
· payment of deposits or Travel Experience fees;
· Booking confirmations;
· email communications;
· itineraries;
· participation in the Travel Experience;
· and related transactional records
may be relied upon by GD as evidence of:
· contractual acceptance;
· authorised payment;
· and services agreed to by the Traveller.
21.4 Supplier Charges and Irrecoverable Costs
Travellers acknowledge that GD may incur:
· Supplier cancellation fees;
· airline ticketing costs;
· accommodation commitments;
· operational expenses;
· and non-recoverable third-party costs
from the time a Booking is confirmed.
Accordingly, reversal of payments after such commitments have been incurred may cause significant financial loss to GD.
21.5 Partial Disputes
Where only part of a Booking or Travel Experience is disputed, Travellers should not withhold or reverse undisputed amounts properly payable under these Terms.
21.6 Payment Verification and Fraud Prevention
GD may:
exchange relevant information;
and attempt to resolve disputes in good faith where practicable.
Nothing in this clause prevents either party from:
seeking urgent relief;
enforcing legal rights;
or acessing remedies available under applicable law.
23. Severability and Interpretation
23.1 Severability
If any povision of these Terms is found to be:
invalid;
unlawful;
unenforceable;
void;
or inconsistent with applicable law,
that provision will be read down to the extent necessary to make it valid and enforceable where possible.
If the provision cannot be read down, it will be severed from these Terms without affecting the validity or enforceability of the remaining provisions.
24. Electronic Acceptance and Execution
24.1 Electronic Acceptance
Travellers acknowledge and agree that acceptance of these Terms may occur electronically, including through:
submission of a Booking request;
completion of an online registration form;
payment of a deposit or Travel Experience fee;
electronic signature;
email confirmation;
clicking an acceptance box;
digital acknowledgement;
or other electronic communication indicating acceptance of the Booking or these Terms.
Such electronic actions constitute valid and binding acceptance of these Terms.
24.2 Electronic Communications
Travellers consent to GD communicating electronically in relation to:
Bookings;
itineraries;
invoices;
operational updates;
Supplier information;
amendments;
notices;
cancellation information;
and other Travel Experience communications.
Electronic communications may be provided by:
email;
booking platforms;
payment platforms;
messaging applications;
website portals;
or other reasonable electronic methods used by GD.
· Supplier conditions incorporated by reference;
· and any documents expressly identified by GD as forming part of the Booking,
constitute the entire agreement between GD and the Traveller relating to the Travel Experience.
25.2 Prior Discussions and Representations
To the extent permitted by law, the Traveller acknowledges that:
· they have had the opportunity to review the Booking materials and these Terms before confirming the Booking;
· and they have not relied on representations, statements, promises, or understandings not expressly contained in the contractual documents referred to in clause 25.1.
Nothing in this clause excludes liability for:
· fraudulent misrepresentation;
· misleading or deceptive conduct;
· or rights which cannot lawfully be excluded under applicable law.
25.3 Promotional Materials and Published Content
Photographs, promotional materials, social media content, advertisements, website content, and published itineraries are intended to provide a general representation of the Travel Experience.
Operational adjustments, substitutions, and reasonable variations may occur in accordance with these Terms.
To the extent permitted by law, general promotional content does not create contractual guarantees beyond the specific inclusions confirmed in the Booking documentation..
25.4 Variations to the Agreement
No variation to these Terms or the Booking will be binding unless:
· agreed in writing by GD;
· or otherwise confirmed by GD through authorised written communication.
GD may update these Terms for future Bookings, but changes will not retrospectively apply to confirmed Bookings unless required by law or agreed with the Traveller.
25.5 Supplier Terms and External Conditions
Travellers acknowledge that:
· Suppliers may impose separate operational terms and conditions;
· and those Supplier terms may affect services forming part of the Travel Experience.
To the extent of inconsistency relating to Supplier services:
· the relevant Supplier conditions apply to those services,
subject to applicable law.25.6 Rights Under Australian Consumer Law
Nothing in this clause excludes, restricts or modifies any rights or remedies which cannot lawfully be excluded under the ACL or other applicable law.